Pricing · Latest
What actually decides the price of a used phone
Every quote starts from a ceiling and works down. Here is what the ceiling is, and the seven things that decide how far below it your phone lands.
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Selling a used device, explained.
What actually moves a price, what to do before the rider arrives, and what happens at the door. 48 guides, no guesswork.
How-to
Before you sell your phone: a ten-minute checklist
Four things to do before the rider arrives, one thing not to do, and where the bill, charger and box come in.
Trust
Doorstep pickup, the local shop, or a listing: what actually changes
Three ways to sell the same phone. The price is only part of what differs between them.
Pickup
What happens at a TurnCash pickup, step by step
The five minutes at your door, in order — so nothing about the handover is a surprise.
Pricing
Selling a phone with a cracked screen, or one that will not switch on
Damage is a question in the quote, not a reason to say no. What a cracked screen, a dead phone and a swollen battery each mean for the price.
How-to
How to get your data off a phone before you sell it
Signing out matters more than wiping. What each account needs, in Settings, and why the factory reset is ours to do at your door.
Devices
What decides the price of a used laptop
A laptop is priced on its specification first and its condition second — which is the opposite of a phone.
Pricing
Battery health and what it does to your phone's price
Where to find the figure, what the number means, and why a bad battery is a deduction rather than a refusal.
Pricing
When to sell your old phone
The phone in your drawer is not holding its value. What the depreciation curve looks like, and the three moments worth acting on.
Pricing
Do the bill, box and charger change what your phone is worth?
Three accessories, three different answers — and one of them is worth digging through your email for.
Trust
Is it safe to sell your phone online in Dubai?
Three things can actually go wrong. Here is what each one looks like and what to insist on.
Trust
What happens to your phone after you sell it
Where the device goes after the rider leaves, and why even a phone that will not switch on is worth buying.
How-to
Backing up an Android phone before you sell it
Google backs up more than people think and less than they hope. Here is the gap, and how to close it.
How-to
Backing up an iPhone before you sell it
The backup usually fails for one reason — iCloud is full — and there is a free way around it.
How-to
Moving WhatsApp to your new phone
The chat history is the thing people mind losing most, and it is the thing a phone backup is least likely to carry.
How-to
Your phone's IMEI: where it is and what it is for
Fifteen digits that identify the handset itself. Here is where to find yours and why anybody buying it will write it down.
How-to
How to check whether your phone is still under warranty
It is the one thing on the list worth digging through your email for, and it takes two minutes to confirm.
How-to
Check your own phone the way our agent will
Every surprise at the door starts as a question answered from memory. Here is how to answer from the phone instead.
How-to
You lost the box, the charger or the bill. Now what?
The short answer is: sell it anyway. The longer answer is about which one is worth ten minutes of searching.
How-to
Unpairing a smartwatch before you sell it
On a watch, unpairing is the erase, the sign-out and the unlock all at once — and it has to be done from the phone.
How-to
Preparing a laptop for sale, Mac or Windows
A laptop carries more accounts than a phone and more licences than anyone remembers. Here is the order to unpick them in.
Pricing
Why two of the same phone get different prices
Your neighbour got more for the same phone. Here are the five reasons, in the order they usually explain it.
Pricing
What a cracked screen actually costs you
The glass and the panel underneath are separate questions, and only one of them is expensive.
Pricing
Does storage change what your phone is worth?
Yes — and it is the single most common reason a quote comes out lower than someone expected.
Pricing
Exchange offer or sell outright: which pays more?
The two numbers are not comparable until you take the bonus apart. Here is how to do that in two minutes.
Pricing
What your phone is worth after one, two and three years
The shape of the curve matters more than any single number on it — and the shape is the same for almost every phone.
Pricing
Is it worth repairing your phone before you sell it?
Almost always no, and the exceptions are smaller and cheaper than the repairs people are tempted by.
Pricing
Why flagships hold their value better than budget phones
It is not about build quality. It is about who wants the phone in three years, and what else they could buy for the money.
Pricing
What a non-original screen or battery does to the price
Most people with a non-original part do not know they have one, because the shop that fitted it did not say.
Pickup
What our agent actually checks at your door
It is a check against your own answers, not a fresh inspection. Here is the whole list.
Trust
Why a price can change at the door — and what should happen when it does
A price that can never change would mean nobody was checking. A price that changes without an explanation means something else.
Pickup
What if you are not home when the rider arrives?
Slots move, plans change, and none of it costs anything. Two things are worth planning for.
Pickup
Can you cancel a pickup?
Yes, and it costs nothing — including when the rider is already standing in front of you.
Trust
How fast do you actually get paid?
Before the rider leaves, in cash or by bank transfer. Here is why that particular timing is the whole point.
Pricing
How to keep your phone worth more
Almost everything that protects resale value costs nothing and happens years before you sell.
Pricing
Do cases and screen protectors actually help resale?
Nobody pays extra for a phone that was in a case. They pay more for a phone that has not been damaged, which is the same thing.
How-to
Charging habits that protect your battery — and your price
The battery is one of the questions in every quote. Almost everything that protects it is about heat.
Pricing
Water damage: what it does to a quote
Water damage is the fault that arrives late. Here is how to tell which of three phones you have.
How-to
Which phone do I actually have?
The most common reason a quote comes out wrong is that the phone in the quote is not the phone in your hand.
Trust
What “refurbished” actually means
Four words used loosely for four different things. Here is what each one is, and which one your old phone becomes.
Pickup
Selling more than one device at once
Most households have three. One free pickup can take all of them.
Trust
Selling company laptops and phones in bulk
Two hundred laptops is not two hundred pickups. What changes when the seller is a company.
Pickup
Do you collect in my area?
The honest answer is an area, not just "Dubai" — and there is a page that lists every one of them.
Trust
Why we ask so many questions about your device
The alternative to the questions is not a shorter form. It is a number that changes when somebody arrives.
Pickup
What the two-hour slot actually means
Two hours is the window. The visit inside it is about five minutes.
Trust
Selling a phone that was given to you
A gifted phone usually has one problem, and it is not the condition.
How-to
Keeping your number when you change phones
The SIM is yours and the number is yours. The one that needs care is the eSIM.
Comparison
Doorstep pickup or an exchange offer: which gets you more
One is a discount tied to a purchase, the other is cash with no strings. They're not really competing — here's when each one actually wins.