What the two-hour slot actually means

A two-hour window is how doorstep collection works everywhere, and it is worth knowing what it means for your afternoon.

The window, and the visit

The slot is two hours because a rider is covering several addresses and traffic is traffic. The visit is about five minutes: check the device against your answers, reset it in front of you, send the payment, leave.

So you need to be reachable for the window, not waiting by the door for two hours.

Choosing it

You pick the day and the window when you book, after the price. Any day of the week. Booking needs your phone number and a one-time code, nothing more — there is no password to remember.

Being ready for it

Five minutes only works if the device is ready. The evening before:

• Back up, and check the backup opened.
• Sign out of every account on the device — the list per device.
• Take out the SIM and memory card.
• Put the bill, box and charger beside it if you have them.
• Do not factory reset it. That happens at the door, in front of you.

If the slot stops working

It can be moved, and it costs nothing. So does cancelling altogether, at any point up to agreeing at the door. What happens if you are not home.

What the slot does not change

The price. The number you accepted online is the number you are paid, whichever day the rider comes — the quote is not a today-only offer that expires at the end of the window.