Selling a phone with a cracked screen, or one that will not switch on
Damage is a question in the quote, not a reason to say no. What a cracked screen, a dead phone and a swollen battery each mean for the price.
The most common question we get is some version of "will you still buy it?" — with a crack, with a battery that lasts an hour, with a phone that stopped switching on last week. The answer is yes in every case. What changes is where in the model's price range the phone lands, and it helps to know how each kind of damage is treated before you start.
A cracked screen
A cracked or heavily scratched touch glass is one of the condition questions, not a refusal. You pick the model, answer the screen questions honestly, and the exact figure is shown before you book. The glass and the panel underneath are asked about separately: a crack with a display that works normally is one answer; spots, lines or dead pixels are another, and the more expensive one, because the panel is the more expensive part.
A phone that will not switch on
A phone that will not power on cannot be checked for anything else — the screen, the cameras, the battery — so the questionnaire stops there and the phone is priced at its model's minimum. That is still a price, and the pickup is still free. If it charges and comes back to life before the rider arrives, say so at the door: the check is against the phone in front of them.
A swollen or fast-draining battery
A fault like any other. On an iPhone you will be asked for the battery health figure from Settings; on Android, whether the battery drains fast or has started to swell. Either way it is a deduction, not a rejection. A swollen battery is the one case where we would rather you did not keep the phone in a drawer for another six months first.
A back that is cracked, a camera that is not
Each fault is priced on its own. A broken back panel is body damage; a camera that does not focus is a functional fault; neither one has anything to do with the other in the quote. The questions go through the phone part by part precisely so that one problem does not become a verdict on the whole device.
What to answer
Exactly what is wrong. The rider checks the phone against your answers at the door, and if something does not match they show you what it changes before anything is agreed — so an honest answer online is an answer that holds at pickup. A crack you mentioned is already in the price. A crack you did not is a conversation at your door that neither of you wanted.
Start with your model on the sell page; the damage questions come a screen later.
See what your phone is worth
A price in about a minute, free doorstep pickup in a two-hour slot, and paid — cash or bank transfer — before our agent leaves.
Questions people ask
- Can I sell a phone with a cracked screen?
- Yes. A cracked or heavily scratched screen is one of the condition questions, not a refusal — you pick the model, answer honestly, and the exact figure is shown before you book.
- Will you buy a phone that does not switch on?
- Yes, at that model's minimum price. A phone that will not power on cannot be checked for anything else, so the questionnaire stops there and the pickup is still free.
- Is a swollen battery dangerous to keep?
- It is the one fault we would rather you did not leave in a drawer for another six months. It is priced as a fault like any other.